URGENT: Missing Coins - Failed Purchases
- Platform: Xbox Series S
- Game: EA SPORTS FC 26
- Game Mode: Ultimate Team
Complaint Details:
I am writing to report a critical technical error that resulted in a substantial loss of coins from my account on the Xbox Series S platform, spanning multiple failed transactions.
Incident Summary:
- Initial Failed Transaction:
- Date and Approximate Time: 17:00-17:20 [Madrid hour]
- Player/Amount: I attempted to purchase the player Ronaldinho for 5,900,000 coins.
- Result: The transaction failed, and the player was NOT added to my club. However, the full amount of 5,900,000 coins was immediately deducted from my balance.
- Test Transaction and Further Issue:
- To see if the game would refresh the Market or correct the balance, I immediately attempted a second, smaller purchase.
- Player/Amount: I bought an Inform (IF) Fermín López for approximately 20,000 coins.
- Result: checking my club and my Unassigned Items again, neither Ronaldinho nor Fermín López was present.
- Current Status: My total coin balance has been reduced by 5,920,000 coins (5.9M for Ronaldinho + 20K for Fermín López), and I have not received either player. This confirms a critical failure in the Transfer Market's transaction processing system.
Request:
I urgently request a thorough investigation of my account's transaction and purchase logs.
