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RoryJB99's avatar
RoryJB99
Seasoned Newcomer
1 hour ago

Visual glitch caused me to lose 2 hard earned evolution players

I was doing an SBC on the EA Companion app and I searched for all Gold and submitted the SBC. However, as I clicked submit, I noticed there were two evolution players in there however they were both showing Gold and their original rating then when I went to go to my squad I noticed two players had gone one was 86 rated and one that was 88 rated. If possible, I would like to get them back in my Club. It was Tyreek Mitchell and Adam Wharton. I would like to get these players back and I’ll be very disappointed if I don’t because I’ve spent a lot of time and coins getting these players this good if I can’t get them back then I realise I should be compensated heavily. All of this has happened because of a sloppy glitch on the app.

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Sorry to say RoryJB99​ but there is nothing that we can do in cases of accidental bids, listing or submissions.

    If you accidentally submit an item to an SBC then it is not possible to return the item or reverse the action.

    Darko

  • RoryJB99's avatar
    RoryJB99
    Seasoned Newcomer
    1 hour ago

    Yeah there was nothing accidental about it. I searched for low to high Gold’s only, yet two players that I had to put in evolutions which were in fact rated 86 and 88 showed up and not as special cards but as Gold and with their original ratings at which point was too late for me to undo what I had done. So explain to me is a 88 rated card that is a thunderstruck. Would you classify that as a low rated Gold or how about an 86 rated scream card, is that Gold too to me? There is nothing accidental about this. This is just an app that is not fit for purpose and even after how many years I’ve played this franchise and how much money I’ve spent your incompetence leaves me nothing but let down and not even for the first time thanks for nothing. 

  • RoryJB99's avatar
    RoryJB99
    Seasoned Newcomer
    1 hour ago

    Furthermore, I see this issue being on EA side rather than my human error and if you can really not return my Evo players despite how much I would pay for them, I would like to be compensated heavily. So not only have you got a broken game that you have a broken app as well yet you still somehow charged nearly £100 a year for your s*** game. 

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