Web App not working

Question

It's now seven days since I can not use the WebApp through the site. I can login on the game (Xbox Series X), I can login on the mobile Companion App. I can list players on the market on both.
I tried:
- cleaning the cache
- using a private tab on my browser
- switching to different browsers
- switching different connections (two different Wi-Fis, one ethernet link)

I always get the same error on screen: "EA Account Server Unavailable. There was a problem connecting to the EA Servers. Please check your internet connection and try again."

I also made various reboots on my pc, internet is working perfectly both with or without VPNs. Just the FC WebApp is not working.

The WebApp works if I try and connect on different devices.

How the heck does this work? Out of the blue, I can't use the WebApp anymore?

[I hope people here can help me better than "EA Customer Service", as they can't even tell the difference between WebApp and WhatApp...]

ababorzasiuk · Answer

I have the exact same issue! Did you find any solution??

koritze · Answer

This issue is already at least 2 months old, there is no one to talk with, EA truly don't care about their customers.

and if by any chance there is a developer or customer support going through the posts and actually cares (doubt it), /usermassinfo returns code 500 for over 2 months, where are your error monitors? I personally have an account with 2 consoles PC and XBOX, the PC does work, whenever I switch to xbox I am getting this error and locked out (and unable to switch back to my pc user).

this is the specific url

https://utas.mob.v5.prd.futc-ext.gcp.ea.com/ut/game/fc26/usermassinfo

server IP 35.214.117.27:443

OPTIONS works, GET fails.

update: I tried to use a VPN to US, still getting the same error 15.204.43.228:21039

update 2: for me personally after connecting to my xbox account which I rarely use and going through all the news messages pop ups, and then backing out, I managed to connect to my xbox account and to switch back to my pc user... not sure it will help you guys, but if you have 2 users too, maybe try to connect to the second user and backing out.

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Web App not working

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