Forum Discussion

JRiley03's avatar
JRiley03
New Novice
1 day ago

Wrongful Ban part2

Been disputing the ban for a few days and keep getting the same message that you guy have taken the correct actions

Ive been playing for over 12 years on FC with no Ban ever and one day i play for a little bit and then get a Permanent Ban for a little bit of trading following T&Cs of the game and yet i get permanent ban 

Is there somebody i could speak to personally to get it reviewed rather than a Bot to do it

To contact me is best Via Discord name will be given below

JRiley03 

3 Replies

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi JRiley03​ ,

    Sorry to hear what you’ve been going through. I can understand how frustrating that must feel.

    Unfortunately, bans and appeals can’t be reviewed or handled here on the forums, and it wouldn’t be possible for anyone here to contact you directly on Discord to investigate the account.

    The replies can sometimes appear quite similar, even when the case itself has been reviewed through the usual process. The current support guidance is still to check or appeal actions through Penalty History when available, and if the penalty isn’t showing there, to use this webform instead. 

    You may also find these pages helpful:
    EA Account help for locked, banned, or suspended accounts
    EA Account Help Hub

    Sorry again that you’re in this position, and thank you for taking the time to explain it here.

  • JRiley03's avatar
    JRiley03
    New Novice
    20 hours ago

    Also what happened to the EA live chat where u could actually speak to a actual person to get issues sorted out 

     

    Also will there be a unban wave coming as millions have been wrongfully banned from EA /Transfer Market for Coin Distribution coz of Coin shops

     

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    Hi, live chat is actually still being developed at the moment. If you experience any issues while using it, it may help to try a different browser or clear your browser cookies. As for ban-related matters, I’m sorry, but since all account-related issues cannot be handled through the community, we’re unable to provide further details.

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