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UnemployedLlama's avatar
UnemployedLlama
Seasoned Newcomer
2 days ago

Wrongfully banned

Unfortunate that I have to make this post, I have been on the receiving end of a permanent ban for 'cheating' whilst playing this game on PC. 

My PC is clean never used software or manipulations of game files to gain an advantage. I have appealed this ban 4-5 times and been denied. (I also don't know where to look to even do this)

I have been playing the FIFA/FC series since 2004 and Ultimate Team since 2010. I had  1400+ hours on this game specifically and have spent a fair amount of money on the game for the last 3/4 years.

This is my first year playing on PC since the menus and gameplay is far superior to that on console. I had multiple rank 1's in FUT champions on playstation before my switch and the 2nd one I get this year during Premier League TOTS is when I get banned. The one league I actually care about.

The amount of cheaters I have played throughout the year that I have had to put up with is astronomical considering there is no in-game way to report them. I had 1 weekend league run where I played 7 in a row which completely ruined my whole run. 7 hackers and 3 months later I get banned.

I know I'm not cheating, I have never cheated and I will never cheat. Not only has my Ultimate Team experience been ruined, all my progress into Clubs has also gone because of this. 

This ban has made me question whether to even play this game or any future titles when I haven't done anything wrong and my appeals are just getting denied. 

The photo attached shows just the extent of how bad the hackers are when you can get away with that. But someone that plays/played this game legitimately for 16 years will get the ban. 

If you're thinking of buying this game or a future one on PC think about it because you too could also be wrongfully banned!

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi UnemployedLlama​ ,

    Sorry to hear you’re dealing with that. I can understand how frustrating that must be after putting so much time into the game.

    We wouldn’t be able to review or overturn bans from the forums. If you believe the action was applied incorrectly, the only route for that is still through the Terms of Service appeal process. Since you’ve already appealed several times, could you include as much detail as possible about your situation when you submit your next appeal? You can use this webform to submit your appeal.

    You may also find these pages helpful:
    EA Account help for locked, banned, or suspended accounts
    EA Account Help Hub

    Sorry again you’re in this position.

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