Forum Discussion
EA_Mako
Community Manager
1 day agoHey zejahisgay,
To clarify, appeals are reviewed by our Terms of Service team. While they may have templated messages for certain situations, the reviews are not automated.
You're definitely welcome to submit a new appeal as you've done in this case if you feel that outcome was incorrect, and a different member of the ToS team will take another look at the situation. Please keep an eye on your case history page here and they'll get back to you as soon as the investigation is complete. Thanks for hanging in there while they're having a look.
zejahisgay
1 day agoSeasoned Newcomer
I genuinely feel so lost and distraught in this situation though because I would do anything I could to prove my innocence but there is no avenue for me to do so.