You have more than one storage device with a fc 26 profile

Subject: Corrupt save profile – cannot load game (PS5 Pro)

Hello EA Support Team,

I’m encountering a persistent error on PlayStation 5 Pro with EA SPORTS FC 26:

• Every time I attempt to load the game I receive the prompt:
  “You have more than one storage device with the FC26 profile. Please select the storage device to load from and press OK.”
• Pressing OK does nothing — the game freezes on that prompt and will not load any save.
• I have deleted the synced (cloud) save via PS5 settings and attempted to launch offline using only the local save — same result.
• I have also tried the reverse: deleted the local save and re-uploaded the cloud save — still the same outcome.
• The only way I can play at all is to delete both the local and cloud saves, create a completely new save, and start fresh. However, every time I save the game and restart it later, that new save becomes corrupted again, repeating the cycle.
• This issue started suddenly even though the game was running fine earlier in the day.

Platform: PlayStation 5 Pro

Game version: Latest

Steps I have already tried:

• Deleted cloud save and launched offline (local only)
• Deleted local save and uploaded cloud version
• Deleted both saves and started a new profile
• Rebuilt PS5 database via Safe Mode
• Fully rebooted console (not Rest Mode)

Expected behaviour: The game should load normally using a single valid save file (local or cloud).

Actual behaviour: The game always triggers the “multiple storage device” prompt, and every new save eventually becomes corrupted on restart.

Impact: The game is unplayable; no progress can be saved or resumed.

Please investigate this and, if necessary, reset or repair my EA SPORTS FC 26 cloud profile so I can continue playing. Screenshots of the error prompt can be provided if required.

Thank you for your help,