Forum Discussion

xxBYNIZYxx's avatar
xxBYNIZYxx
New Novice
15 days ago
Solved

43-Year-Old Veteran False Market Ban during TOTS Week 2 (Case #243618899)

 

Hi EA_Vendcera​  EA_Aljo​ 

 

I am writing this out of extreme frustration as a loyal player who has been part of the franchise for over 20 years. I am 43 years old, play a Road to Glory style (zero FIFA points), and have never had a single account warning in two decades.

 

I have been falsely banned for Coin Distribution following legitimate market trading during the TOTS Week 2 launch. My activity was purely based on community-led market analysis.

 

The Strategy: I followed The FUT Accountant trading advice (Video: FINALLY, A TOTS Level Evo!, timestamp 31:52) to flip 93 Trophy Titan Wayne Rooney. This is a standard community trading trend.

 

Proof of Intent: I immediately reinvested my profits into a 600,000 Coin TOTS Store Pack (purchased April 26) and completed the TOTS Kerolin Nicoli SBC.

 

The Coin Sink: I paid over 420,000 coins in EA Tax and currently have 4.9 million coins sitting in my balance. A coin distributor would never pay that much tax, nor would they leave millions of coins on a flagged account or buy untradeable store packs.

 

My initial appeal was rejected by what appears to be an automated system. I respectfully request a human specialist look at my SBC completion logs and Store purchase history for April 26th-27th. This is a clear false positive affecting a lifelong customer.

 

Thank you for any help in escalating this.

  • Hi there. Thanks for reaching out. Unfortunately, we can't help with bans over the EA Forums. The best I can advise is to submit another dispute. That can be done by using the instructions in this article.

9 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    15 days ago

    Hi there. Thanks for reaching out. Unfortunately, we can't help with bans over the EA Forums. The best I can advise is to submit another dispute. That can be done by using the instructions in this article.

  • HiEA_Aljo​ 

    thanks for the reply. I understand that you cant help on EA Forums. I am just trying to raise awareness that people are being banned for following EAFC 26 influencer’s strategies and are being banned for it. I have been playing EAFC for over 20 years and have never committed any illegal transactions and now during the best promo of the year I’m being banned for nothing. It just doesn’t feel fair at all.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    15 days ago

    Thank you for any help in escalating this.

    Apologies. I thought you were asking for help based on the above quoted text so my response was just letting you know we can't assist with this.

  • xxBYNIZYxx's avatar
    xxBYNIZYxx
    New Novice
    15 days ago

    ThanksEA_Aljo​ 

    it would be great if you could help flag my case with whoever deals with these things as I am a veteran RTG gamer not a cheat. 
    thanks for replying though I always here people complaining about EA’s help and although you haven’t solved the issue at least you have tried to be helpful.

  • xxdanmwxx's avatar
    xxdanmwxx
    Seasoned Adventurer
    15 days ago

    My friend I’m sorry that you find your self in this unjust situation, I myself and many others on the forum are suffering the same unfair treatment.

    Perhaps we could all band together and as a group we could accomplish something, individually on our own I feel we are out of luck.

    i had around 8,300,000 coins when they were wiped for no reason.


    In the following 3 days I built my coin balance to around 1,200,000 coins and then I received a transfer market ban.

    i only buy cards that I think look good and a fair price, I never usually pay more than 50,000 coins for a card and then relist them for around 6,000 to 12,000 more than I paid for them.

     

    i learned about the lazy buyer trading method on the ea old forums and I’ve never had a problem with it until now.

     

    looks like we are just getting punished for being dedicated and good at what we do, maybe we make too many coins for their liking.

    I live in the U.K. I believe I first played this franchise in the summer of 1994 when it was called FIFA international soccer on their SNES system.

    I have contacted citizens advice bureau and they have recommended that so write a formal letter of complaint and send it via a recorded delivery service to EA’s Headquarters which are in Guildford, and that is what I will do next.

     

    ive already had 6-7 appeals rejected with the same email message and it looks like there is a limit of 10 appeals

  • xxBYNIZYxx's avatar
    xxBYNIZYxx
    New Novice
    15 days ago

    Thats what is sad we watch YouTubers like The fut accountant they give us advice on how to make coins you follow it and then get banned. It’s hard to take because the people who are doing the scams just create another account and rinse and repeat. I’ve had mine over 20 years and don’t want to start a new one. I hope you get your account back. EA don’t realise the headache is older players get for playing. All I hear from my mrs is “you need to grow up”. She would probably leave me if she knew I was doing all of this to get my ban removed😂😂😂

  • xxdanmwxx's avatar
    xxdanmwxx
    Seasoned Adventurer
    15 days ago

    I wish you all the best too, we know we haven’t done anything wrong we can prove it but they are not interested. I’ve offered them to meet up with me I will provide all the cooperation they may require including full financial disclosure, communications, browsing history anything at all they want to look at they got it. They don’t want to know

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    15 days ago

    Unfortunately, I can't get your case flagged. If you submit a dispute, ToS will investigate the ban for any evidence that it was given out by mistake.

  • xxBYNIZYxx's avatar
    xxBYNIZYxx
    New Novice
    15 days ago

    No worries. If you don’t shoot, you don’t score. Enjoy your evening 👊🏾👊🏾