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nyq4's avatar
nyq4
New Novice
2 months ago

Account Specific Gameplay Delay and Responsiveness Issue Request for Review

Hello EA Support Team, I am reporting an ongoing gameplay issue that seems to be account-specific. At the start of the game, gameplay on my account was smooth for about two weeks. Players responded ...
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nyq4's avatar
nyq4
New Novice
2 months ago

Sir I tested the same console and internet on another EA account and the gameplay was smooth. The issue only occurs on my account.

 

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
2 months ago

We have never had a verifiable instance of this nyq4​ do you have videos showing the difference when two accounts play in the exact same setup and situation.

Darko

  • nyq4's avatar
    nyq4
    New Novice
    2 months ago

    I don’t currently have a side-by-side video comparison. 
    However, I have repeatedly tested both accounts on the same console, same network, and same location, and the gameplay behavior is consistently different.
    If this issue cannot be verified via forums, please advise how I can escalate this to EA Help for an account-level technical investigation.

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Without any evidence nyq4​ that shows a drastic difference under the exact same circumstances then there is nothing more we can do.

      Darko 

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