Account was banned for no reason
I haven’t logged in to play for a while but yet I receive several emails telling me that my password was changed even though I didn’t request for a password changed, fearing my account security was b...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi moosquared,
I received another email telling me that my account has been disabled
Disabled? When you try to log into your game, do you get a message that your platform account is linked to an email ending with @disabled.ea.com?
what kind of basis is that for disabling my account to begin with
We won't have visibility into your account or what happens on it through the EA Forums, but if you do have an EA account with an email ending with @disabled.ea.com, it could be for a few different reasons, like:
- You haven't logged in for a long time
- The account was compromised and then locked
- Someone requested an account deletion
- The account was banned by TOS
From what you shared above, it sounds like #2, compromised account. The lock serves to protect the account from further compromise until you can connect with the support team directly to recover access and reset your security protections.
I’ve lodged a case with the team for this but they’re taking too long to even respond
Can you share what steps you took to log a case? I'm wondering if you sent in an appeal with Terms of Service, or if you opened a help case with the support team.
- EA_Lanna
I did not receive any email ending with @disabled.ea.com. Just from customer help telling me that they reviewed my account and they decided that it should be permanently banned. Does this mean that I won’t be able to play future FC releases as well? But firstly I’d like to get my account restored because I really didn’t make use of any cheating methods during gameplay, I myself find it annoying when I play against other players who are obviously using 3rd party software…
- EA_Lanna
Hi moosquared,
I did not receive any email ending with @disabled.ea.com. Just from customer help telling me that they reviewed my account and they decided that it should be permanently banned.
Ah, I understand. If you don't see an email address on your EA account ending in @disabled.ea.com, then the @disabled.ea.com information doesn't apply to you.
Does this mean that I won’t be able to play future FC releases as well
That depends on the type of ban you received. We do have a guide that should help you answer that question, though. I'll pop it below for you:
I’d like to get my account restored because I really didn’t make use of any cheating methods during gameplay,
I totally understand wanting to play again. A ban appeal is the way to go if you feel there's been a misunderstanding. It sounds like you have already appealed this a few times, though, and have been let know the ban is staying in place. That means the Terms of Service team looked into things for you and found the rules were broken. I'm sorry, I know that wasn't the news you were hoping for.
- EA_Lanna
