Forum Discussion

DanielOB2's avatar
DanielOB2
Seasoned Newcomer
1 day ago
Solved

Banned account

My account was blocked for help. I was sure that there was no violation of the rules of the game, but I was told that I had given away gold coins through the auction house in the game and permanently banned it. I only bought chemical cards when the price was low, and sold them and the cards I opened when the price was high. All of them were sold in small quantities. There was no malicious purchase or sale of gold coins. Please verify whether they were reported maliciously. The first time I appealed for the unblocking, I was told that the penalty for my account was correct and would not be unblocked. When the official saw this, please check if there was any problem with my account. If not, please unblock it and reward me for missing tasks in recent days.

[Edited title for clarity - CM]

5 Replies

  • DanielOB2's avatar
    DanielOB2
    Seasoned Newcomer
    4 hours ago

    This is the fifth time I have complained. At first, I replied by email for half a day, but now I am ignored. I don't have to complain 10 times.

  • kongalrex's avatar
    kongalrex
    Seasoned Traveler
    14 hours ago

    ZeroPtE​ You got a trade record from them? You actually got a response from them not just a template email saying "I know I'm right, go away" or the equivalent? How? I would like to know how to get an actual response, I feel I've run out of options.

  • Hey Daniel,

    You've got the same banned as I did and I'm showing you the result of my 7th appeal. They were wrongly banned me to start with and ignore my request of asking the evidence. The whole ToS team is just ridiculous and no other can help you. They did everything behind a curtain and bullied the players and there's no way you can speak out, no one is able to help you.

    我是已经完蛋了兄弟, 他们根本就不理你任何申诉, 不承认错误, 每次都说是真人在审核, 但是大家都知道, 越强调什么, 越不是那回事.

     

     

  • ZeroPtE's avatar
    ZeroPtE
    Rising Rookie
    1 day ago

    Once banned, you're out of luck. They don't care about your appeals and will just close your case once 10 appeals is reached or they find a legal way to do it by giving you some trade record that means nothing because you can't contest the decision or know exactly why they decided your trading is banworthy.

    Absolutely a despicable games company, play better games and move on.