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chocman1978's avatar
chocman1978
Seasoned Novice
10 hours ago
Solved

Broken ban system

I have recently been transfer banned after being falsely accused of coin transfer. 

Your system is broken as it flags legitimate actions as breaking ToS. 

Similarly your appeal system is not suitable as the same automated responses are sent out with no evidence provided.  

Im order to get the evidence you are using to falsely accuse me of something I have requested my data via a GDPR request that stated  it should take a couple of hours. It has now been 12 hours.

I wish to escalate this to a formal complaint. Please provide your legal department address for me to submit an official complaint about the system you are using to give out bans, the appeal system and your potential failure to adhere to GDPR regulations.  

From reading these forums are in other places there seems to be a large number of people affected. All I can suggest is doing the same thing. Request your data, use tools available in all good search tool providers to help you write a formal complaint.

Kind regards 

discussion
sbc
  • EA_Darko's avatar
    EA_Darko
    8 hours ago

    Hey chocman1978​​, actions taken on your account can be frustrating, but in cases like this, there's really nothing that we on the forums can do to directly deal with your ban due to privacy and security concerns. We are not able to discuss a ban with you or give details on why a ban was placed or an appeal rejected and our inability to verify account ownership with you on the forum means that we can direct you to the right support.

    All we can do is recommend that you appeal the ban by following the steps in this help article

    A member of the team reviews your appeal and will make a decision based on all the information at hand. The replies you receive are not automated; the team uses templates to ensure uniformity. If your appeal is declined, it means the investigation found evidence to uphold the ban. If you believe a mistake was made in this case, then you can file another appeal, providing all the information you have about why you feel the ban was incorrectly added.

    The GDPR request can take some time to gather. You will get an update when the data is ready to download. Gathering that much data is quite a job and due to privacy and security, it may take a little more time to privatise and gather.

    If you wish to make a formal complaint, you can do so through our live support team here. They will be able to review your complaint and see if it qualifies for escalation as a formal complaint.

    If you wish to pursue legal action, then your legal team would be aware of the process of initiating action. If you speak with them, they will know how to reach out to the right team within EA to begin the process.

     

     Darko

11 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    You claim CMs are silencing you and others chocman1978​ and that we are telling lies to you.

    This is patently untrue and I understand that you are frustrated but please refrain from implying falsehoods about us CMs and what we are doing.

    If I or another CM wanted to silence you then we would not take the time to respond to you and try to get you to the right place for assistance.

    Darko

  • chocman1978's avatar
    chocman1978
    Seasoned Novice
    5 hours ago

    What misinformation do you believe i am spreading.?  

    I have been respectful in all my communication 

    I apologise for removing the solution but I disagree that it is a solution, hence removing it. 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    If you have a ban on your account terry84b​ then you can appeal it using the link in the accepted solution in this thread.

    Darko

  • terry84b's avatar
    terry84b
    Newcomer
    5 hours ago

    Yous have done the exact same to me and others so why shouldn’t we be frustrated. This has cost us money for packs and points and hours of game play and you’re banning us for coin trading with zero proof because we have sold expensive players. I sold and inform mbappe and I get banned ? Get a grip of this trading issue 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    Please do not spread misinformation chocman1978​.

    If I were here to silence you, then why would I take the time to reply to you and point you in the right direction.

    I understand that you are frustrated, but please try to respect that we are trying to help.

    Darko

     

  • chocman1978's avatar
    chocman1978
    Seasoned Novice
    5 hours ago

    There is no evidence as it has not been provided. You, as in EA that you are a representative of, may have circumstantial evidence that you believe shows i have broken terms of service.  I refute that claim. As you can see by all of the posts in the past couple of days that something is wrong with your systems but nobody acknowledges this. 

    We all want a fair system but you perpetuate the lies. For everyone here. Remember community managers are here to silence you and not answer question or support in anyway. 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Hey chocman1978​ the aim is for a couple of hours but in some cases it can be longer and we cannot offer a more definite time frame.

    The team does not discuss in detail your ban, they review the evidence and the information in the appeal. If they find evidence to support the ban and nothing outside of the ordinary, then they will uphold the ban.

    If you wish to pursue legal action, then your legal representative will be able to direct any correspondence to the relevant team within EA.

    You can find all EA legal information through the site I linked, where you can appeal your ban.

    Darko

  • chocman1978's avatar
    chocman1978
    Seasoned Novice
    7 hours ago

    I understand the time needed for the data for GDPR however you stated  couple of hours. Pleae ensure you update your wording to better manage expectations 

    You claim to have evidence but do not have to present it so how can I believe you.  It is impossible to refute you 'evidence' as you have not said what it is.  It is also impossible to prove a negative. I cannot provide evidence of doing nothing wrong, I.e coin transfer.  I have not coin transferred at all. What evidence do you suggest people like me provide to prove a negative?  

    Your response of 'we can't provide evidence as it will allow people to get round your system' is falsely dismissive. There are so many coin shops around that prove your systems are not appropriate along with the fact that leaks from within EA will be exponentially more useful in getting around your systems. 

    I dont expect you as community managers to help as its not in your remit but you can answer questions like providing your legal address rather than dismissing it. 

     

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