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Biffin_Boffin's avatar
Biffin_Boffin
Seasoned Newcomer
2 months ago
Solved

Connecting to Ultimate Team is not possible...

Unable to get into Ultimate Team. Every time I try I'm hit with the message "Connecting to Ultimate Team is not possible at the moment. You will now be returned to the Main Menu.".

I've tried:

  • restarting PS
  • restarting internet
  • tried my phone hotspot
  • done internet speed test to make sure I have a good connection
  • deleted and then re-downloaded game
  • Close and re-opened game

I have a theory it's tied to a bug in gauntlet. I played my first game of the tournament, then went to bed. When I played the next day I couldn't remember which team I used but it allowed me to get in a game with my main so I used that. Scored in the first ten mins and it disconnected, kicking me out the main menu. I then got back in and it let me use the same team again but kicked me out after one goal again. I then used a bronze team to be sure I wasn't reusing a team and same issue happened but this time it didn't let me back into Ultimate Team.

All I wanted to do was add a few of those repeatable EVO's on a player before doing the Adama one and now it's looking like that will expire before I get back on.

It's so frustrating that we can't actually contact a real person any more.

evolutions
gauntlets
  • HyugaKojiro325's avatar
    HyugaKojiro325
    2 months ago

    guys i found something and it worked for me. just login to webapp or comp app. delete ALL squads. create new squad then set active. but dont put any players in any squad. hope works for you too

10 Replies

  • HyugaKojiro325's avatar
    HyugaKojiro325
    Rising Novice
    2 months ago

    first week of the game i got disconnected while doing sbc. After that it kept kicking me out every time I entered the game. The solution was to delete the squads from the webapp because EA servers can't figure out whether the player is in the squad or in the SBC storage. I guess we experienced the same thing in gauntlet mode :D. glad it worked. gg

  • Dizzy7998's avatar
    Dizzy7998
    Rising Novice
    2 months ago

    Load up the game, then after youve got the message quit the game and wait 15-20 mins, you can login to web app then.

  • TheArmellica's avatar
    TheArmellica
    Rising Newcomer
    2 months ago

    i cant log in to the web app cause it says im signed to another device .. any change there is a fix?

  • Biffin_Boffin's avatar
    Biffin_Boffin
    Seasoned Newcomer
    2 months ago

    Yoooooo that worked. Naming first born child Hyuga Kojiro now in honour of you.

  • HyugaKojiro325's avatar
    HyugaKojiro325
    Rising Novice
    2 months ago

    guys i found something and it worked for me. just login to webapp or comp app. delete ALL squads. create new squad then set active. but dont put any players in any squad. hope works for you too

  • Dizzy7998's avatar
    Dizzy7998
    Rising Novice
    2 months ago

    Theory checks out, I played gauntlet and then next time I played it says "Connecting to Ultimate Team is not possible at the moment. You will now be returned to the Main Menu." EA sports silent on the issue. Disgrace.

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