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Jhon_Monto7's avatar
Jhon_Monto7
Newcomer
4 hours ago

DirectX Crash Every Time a Match Goes to Penalties

Hello EA Support,

I would like to report a recurring technical issue that is making the game unplayable whenever a match goes to a penalty shootout.

Platform: PC (Steam)

Game: EA SPORTS FC 26

GPU: NVIDIA GeForce RTX 4070 Laptop GPU

Operating System: Windows 11

Issue Description

Every time one of my matches goes to a penalty shootout, the game crashes with a DirectX error before the match is completed. Because of this crash, I lose my progress and the match is often counted as a loss or DNF.

This issue has happened multiple times and appears to be specifically related to penalty shootouts. The game runs normally during regular gameplay and extra time, but consistently crashes when penalties are reached.

Unfortunately, this bug has also affected my ability to complete objectives and earn rewards. On several occasions I have actually won the match or tournament, but because the game crashes immediately afterward, it records the match as a loss. As a result, I lose my progress, miss objective completions, and lose rewards that I legitimately earned.

DirectX Error Message

DirectX function "m_devicePlat->CreatePlacedResource(...)" failed with DXGI_ERROR_DEVICE_REMOVED. The video card has been physically removed from the system, or a driver upgrade for the video card has occurred. GPU: NVIDIA GeForce RTX 4070 Laptop GPU.

Troubleshooting Already Attempted

Updated my NVIDIA graphics drivers.

Verified the game files.

Restarted my PC.

Made sure Windows is fully updated.

The issue still persists.

I have also found other PC players reporting the same DirectX crash after penalty shootouts, which makes me believe this may be a game bug rather than an issue with my hardware.

Could you please investigate this issue or let me know if there is a known fix or workaround?

Additionally, since this issue has caused me to lose completed matches, tournaments, objectives, and rewards through no fault of my own, I would greatly appreciate it if you could review my account to determine whether any lost progress or rewards can be restored.

Thank you for your time and assistance.

Kind regards,

live events
matches
objectives
tournament

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    The error 0x887a0005 dxgi_error_device_removed that you were seeing Jhon_Monto7​  is one relating to your GPU, the best thing to do is a clean install of your GPU drivers. 

    You also need to ensure that you:

    • Turn on vsync
    • Perform a clean boot before attempting to play the game
    • Ensure you have power supply capable of meeting the demands of your hardware while it is under heavy gaming load
    • Set all in game graphics settings to low in order to reduce the stress on your GPU.
    • Set the high performance preset in your GPU control panel, as opposed to the high quality preset.
    • Run your video card at stock speeds (memory and core). This is also important for players with factory overclocked cards. This will require some third party software such as EVGA
    • Precision or MSI Afterburner etc.

    If the issue continues then can you grab us a DxDiag so that we can take a look at your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    Let me know how you get on.

    Darko

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