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Hairy-poppins93's avatar
Hairy-poppins93
Newcomer
8 hours ago

disconnection bug

i started a game of rivals, soon as it loaded the disconnection warning popped up and stayed there the whole game i played it but lost because alls i could see was a box so i lost my streak, i reloaded the ps5 and started again and the same thing keeps happening 

rivals

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 hours ago

    Hi there. Thanks for reaching out. Let's see if a power cycle of your equipment will help with this. Please follow these steps:

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again


    Let me know if this helps or not. Thanks!

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