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Robin58-Barca's avatar
Robin58-Barca
Rising Newcomer
6 hours ago

Disconnection in live évents

During the Silver Superstar Cup, I suffered three consecutive disconnections when my opponent forfeited.I would like to know if it's possible to get the wins or at least the matches to replay, as I'm being penalized in achieving my goal. Thank you.

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Hi there. Unfortunately, we're not able to modify records so the losses will need to remain. If you are still disconnecting frequently, try the connection troubleshooting steps here. We're not aware of any issues currently that would cause you to disconnect. Let me know if those steps help or not. Thanks!