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dava74's avatar
dava74
New Novice
21 days ago

EA sports won’t help me with incorrect penalty

EA sports won’t help me with incorrect penalty for alleged ‘balance transfer’, when i have broken no rules and play the game lawfully

I was issued an incorrect penalty notice on my account on 4th July 2026, with no evidence of wrong doing. 

Now, i no longer have full access to game i have legally purchased and played lawfully in line with the EA sports Terms of Service, as i remain locked out of the transfer market. This has impacted on my gameplay experience, as am unable to complete sbc’s i want to do as i carnt buy items.

with only a few weeks left of eafc 26, my whole experience is being ruined unfairly by EA sports

my 4th appeal is now still pending, but ea sports closed the case it is linked to as ‘fixed’, after they changed the title of the case from ‘appealing a penalty notice’ to ‘request for information’, so my penalty history is now glitched, as ea help say the 4th appeal was denied but the penalty history shows appeal decision as ‘pending’, so i carnt re-appeal the penalty via the ea help portal and have no way to communicate this to EA sports, as the EA help advisers have no direct means of communication with the EA Terms of Service team. They have apparently added me to a thread of other players with the same issue and ensured me this will get to the ‘correct’ team

i am certain that the EA Terms of Service team have not even seen my case or manually reviewed my appeal, and the appeals are being dealt with via a flawed automation system, as no one has provided any evidence of what item or items were flagged and reviewed these. i have broken no rules and am a loyal players of many years without issue.

i am losing faith in EA sports to provide a good service and meet our consumer protection rights. 

if you get an incorrect penalty notice, you have no clear route to get the terms of service team to manually review this and communicate with you, you are then locked out of full access to a game you have legally purchased and played lawfully and in line with EA terms of service.

EA sports don’t seem to care about their loyal players and i may not even play again, or purchase future installments

please help me ea sports and restore my faith in you

yrs sincerely 

dava74

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4 Replies

  • dava74's avatar
    dava74
    New Novice
    21 days ago

    this is day 18 of my appeal and no real help from EA sports and no evidence supplied by them, 

    EAsports don’t care

  • kongalrex's avatar
    kongalrex
    Rising Traveler
    16 days ago

    dava74​ I wouldn't just trust the chat advisor without any evidence they actually did anything. Example: When I questioned that the TOS team might be an automated system, one of the advisors I chatted with started arguing for their existance by claiming there was a member of the TOS team sitting right across his desk. Funnily enough though, he was not able to ask this person any questions, or provide any details about where he worked (number of colleagues, office address or anything). Pretty much the "I have a girlfriend, but she lives in Canada" argument. Other example I complained about the script they follow in their chats. Got a response saying "there is no script, I am writing this", but when pushed he admitted there is "some" script, as they handle multiple chats simultaneously. Almost everything they write seems scripted and pre-written.

  • dava74's avatar
    dava74
    New Novice
    12 days ago

    Hi kongalrex,

    i hope you are ok,

    I agree completely with you. This level of customer service is the worst I have ever experienced and I expected much more of a big tech firm like ea sports but they don’t seem to care at all, 

    tomorrow will be 4 weeks since the incorrect penalty was issued to my account, with still evidence to support this claim by them. They have glitched my penalty history with appeal still pending but closed the case it is linked to, so I can no longer re-appeal against this.

    they have supplied no evidence, restricted my online access to the full game I have played lawfully. 

    I guess they just take our money and take no responsibility to provide a fair service,

    ea sports are breaking the law by doing this.

    i guess I have to try the formal notice of dispute option and see what happens.

    i will let you know how I get on

    take care my friend

    dava74

  • Bestonfifa287's avatar
    Bestonfifa287
    Traveler
    7 days ago

    This has happened to my son he’s only 11 been banned from transfers for nearly 4 months now it’s a joke. Tried to appeal 4 times. The amount of money I spend on fc points.

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