Evo error

Been having this problem for 2 weeks where I complete level 1 of an evo but when I click to claim the evo it stay on the same “claiming rewards” screen until it kicks me out ultimate team. I restart my game and the same thing happens. I tried the ps4 version and the same thing happen. I deleted the game and downloaded it back and it still doesn't work. 

Anyone else having this issue and knows how to fix it?