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Khaoss0_0's avatar
Khaoss0_0
Rising Newcomer
1 day ago

False ban for Balance transfer

Hello, everyone.

I’ve been false banned for 28 days, the duration has already passed, and I’m still waiting for the unban. I still don’t have online access, and my appeals are also used up. I don’t know what to do. Please help. Please review your mistake EA and fix it. i have been waiting for 28 days to play the game and i have give you a lot of money for packs and season pass. I would really appreciate it if you could take another look at my case

Thank you for your time and understanding.

My case id 241420280

My platform: PC

[CM - Edited to remove attachments]

discussion

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey Khaoss0_0​,

    I've removed the images from your post as they showed your email address and these are public forums. Please be cautious with the information shared here.

    That said, according to the image you attached, the ban would last for 28 days and was started on March 30th. 28 days from then has not passed and would be up sometime tomorrow, April 27th. The duration has not already passed.

    Note this would be 28 days exactly, down to the hour/minute when the suspension was put in place. If the penalty is showing up on your account page here, you'll be able to keep an eye on that to update once the suspension has been removed. If it's not appearing on that page, you'd just need to wait the full 28 days from when that email was initially sent before trying to log back in.

    If you're still unable to get in by the following day (April 28th), please feel free to reach back out to support at that point so they can take a look. They won't be able to look into this any further until that time has fully passed however, hope that clarifies things a bit more!

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