Forum Discussion

siyzhou0402's avatar
siyzhou0402
New Novice
2 months ago
Solved

FC 26 Pack Luck is Broken – Zero Promo Cards After Dozens of Opens

EA Support Team & Community,

I’m posting about the extremely unfair drop ratesI’ve experienced in FIFA 26 (FC 26). My account ID is siyzhou0402, and despite opening numerous packs (Ultimate/Team/Promo, etc.), I haven’t received a single promo card. Meanwhile, I’ve seen other players getting multiple promo rewards effortlessly.

This isn’t just bad luck—it feels like a clear imbalance. Promo cards are a key part of the game’s progression, yet my account has been completely excluded from these rewards. I’ve spent time and money participating in promos and opening packs, but the system hasn’t given me anything.

My concerns:

Why has my account (siyzhou0402) received zero promo cards while others get them regularly?Is this a system bug or intentional imbalance?

Can EA review my pack-opening historyto confirm this issue? I’m not asking for special treatment—just fairness.

Will EA address these extreme drop rate disparities?Players shouldn’t feel ignored for engaging with the game.

I enjoy FIFA 26, but this level of unfairness is frustrating. Please investigate and ensure all players have a fair chance at promo rewards.My account deserves the same opportunities as others.

Account ID:siyzhou0402

Issue:No promo cards after opening many packs.

Thanks for your time—hoping for a response.

  • Hey siyzhou0402​ there is no such thing as pack luck or anything like it.

    You have the same chance of packing any one item as any other user.

    Darko

9 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey siyzhou0402​ there is no such thing as pack luck or anything like it.

    You have the same chance of packing any one item as any other user.

    Darko

  • siyzhou0402's avatar
    siyzhou0402
    New Novice
    2 months ago

    Don't be so certain until you look at my pack-opening history. 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 months ago

    I am certain siyzhou0402​.

    There is nothing in the game that gives any one user an advantage over any other when opening packs.

    Darko

  • We both are in the same situation. I bought ultimate edition to play 1 week before the game fully realised. I havent packed any promo cards at all, even a 83+ or 84+ rated promo card 😭

  • siyzhou0402's avatar
    siyzhou0402
    New Novice
    31 days ago

    Well, how you gonna explain the pulling outcomes  between one another are so skewed.  One could have multimillion coins worth of squad whilst other can merely send in one decent player to the pitch. 

  • MDC1991's avatar
    MDC1991
    New Scout
    31 days ago

    That literally defines random luck. One person packing numerous high value players while someone else packs nothing of note is literal, actual proof of a random algorithm. It proves that it isn’t cumulative, and one good pull doesn’t lessen your chances of another, nor does a bad one improve them. Like, how can you NOT see this proves you wrong?

  • BPantherPT's avatar
    BPantherPT
    Seasoned Rookie
    31 days ago

    Of course it's not “luck.” Just look at how "lucky" some content creators are, where they get all the cards and then some. Interestingly, they are the same people EA invites to its events. 
    What's more, you only need to talk to other players in a large community to realize that the cards we consistently get are different from the cards that others consistently get. This clearly proves that the algorithm is anything but transparent, it is designed to generate frustration and create the need for people to spend money in the store.
    EA will never admit this, especially when it comes to real money that people invest in.

  • I’ve packed one special card now, since the beginning, and it isn’t usable in my team, as it was the worst of the worst.

    My team is all gold, I’ve pulled some nice gold cards, it is frustrating on how the game chooses, but at the same time I don’t need these special cards as I try to avoid the pvp modes where possible, I have to play them but only for the weekly challenges etc. 

    but I also don’t spend money on the game, which maybe why I don’t get anything. I give EA nothing, they pay me with nothing also

  • moda95595's avatar
    moda95595
    Rising Newcomer
    28 days ago

    Je n'ai jamais vu ca, une escroquerie incroyable je ne vais en rester la, il y a un événement tous pour te donner envie j'ai ouvert aujourd'hui tout les packs de la boutique aucune carte de l'évent que des cartes or et doublon je suis equerer

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