Fc 26 perma banned account

So I’ve been playing fifa for 10+ years spend money on the game every year and a loyal customer. Woke up this morning to not being able to log in. I’ve moved over to pc in the last 2 years don’t get me started on the hackers on there, but basically just play the game as anyone else would and woke up to a email basically saying I’m perma banned for violating system abuse. 

I would like to understand why to this and is there chances of getting unbanned when I have done nothing wrong