FUT Champions server bug: frozen throw-in causes unfair loss

Hello,

I want to report a serious server-side bug that occurred during a FUT Champions match and resulted in an unfair loss.

During the match, my opponent was supposed to take a throw-in.
The animation never triggered, the ball was never put back into play, and the match remained completely stuck.
However, the in-game clock continued to run normally.

The added time displayed was +2 minutes, but the match continued far beyond that (over 120 minutes) without ever resuming.
Eventually, the match ended as a loss due to disconnection.

This issue was clearly server-side and not related to my internet connection.

What makes this situation particularly unacceptable is the competitive impact:
FUT Champions is a ranked mode that requires a significant time investment every weekend, and a single unfair loss directly affects rank and rewards.

Despite contacting EA Support multiple times, I was informed that no correction, compensation, or goodwill gesture could be provided.
From a player perspective, this feels deeply unfair and honestly disappointing, considering the time and effort required to compete in this mode.

I am posting this here because:
- this kind of bug should not decide competitive outcomes,
- it negatively impacts player trust,
- and players deserve at least transparency or acknowledgment when such issues occur.

Has anyone else experienced this specific throw-in freeze issue recently?

Thank you.