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AMcG93's avatar
AMcG93
Newcomer
2 days ago
Solved

I can't access the web app or companion app for my account

I can't access the web or companion app for my account it keeps saying there's an error and to sign in via PC or Console which I have done already is there a fix to this??

  • You won’t be able to unlock Web App access if you’re only playing the 10-hour Trial version of the game. To gain access, please log in through the full version once it’s available to you. After that, play the game and complete the required objectives to unlock Web App access.

19 Replies

  • Pacchia92's avatar
    Pacchia92
    Seasoned Newcomer
    2 days ago

    Hi,

    Since the release day both companion and web app are not working, I already played FC 26 and the account have no problems, in fact when I try to log in in the same time I'm playing on the PS5 it says the I'm already logged in with another platform, but when i'm not I Always have the same server error...

    Any fix?

  • powerpaul27's avatar
    powerpaul27
    Newcomer
    2 days ago

    Hello

    I’ve had some login trouble too, though not the same error. That message sounds like the session isn’t clearing between PS5 and the app. Have you tried fully signing out on PS5 and then logging in on the web/companion after a few minutes?

    I'm curious if anyone else is seeing this.

  • I can't use the companion app or web app for my account correctly when I go to sbc or obj or store the app show me massge :(This feature is currently unavailable)

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 days ago

    When posting on the English forums Pacchia92​ we would ask that all attachments be in English.

    Darko

  • Pacchia92's avatar
    Pacchia92
    Seasoned Newcomer
    22 hours ago

    It's 4 days i'm playing on ps5 and logout normally everytime from the ultimate team before closing the game, always same error

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    20 hours ago

    You won’t be able to unlock Web App access if you’re only playing the 10-hour Trial version of the game. To gain access, please log in through the full version once it’s available to you. After that, play the game and complete the required objectives to unlock Web App access.

  • HoWeY's avatar
    HoWeY
    Seasoned Novice
    17 hours ago

    But I thought you only had to unlock the market if you were a new player? I’ve had UT every single year it’s been out and my whole web app is now locked apart from team selection? And I still can’t get access to the game through the trial 

  • MDC1991's avatar
    MDC1991
    Seasoned Novice
    17 hours ago

    I unlocked the transfer market on Sunday, gained access to it on Monday (24 hours later) and can use it to buy and sell all manor of items - however, the companion app STILL denies me transfer market access. I can use it on the console, but not the app. Can you please get this looked into? I can provide screenshots if necessary.EA_Pulsar​ 

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