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matejspevak3's avatar
matejspevak3
Seasoned Newcomer
2 days ago

I lost my mbappe

Hello, I am writing this as a loyal EA Sports FC player since 2017. I have played over 1200 hours every year and invested over 20,000 CZK into my club.

I recently lost my Mbappe item because he was submitted into a Non-Rare Gold SBC due to a severe UI lag on the Mobile Companion App.

During my chat with advisor LN (Case #234760456), the advisor explicitly admitted that the mobile app lacks the confirmation prompt that exists on console/PC. This is a massive design flaw that fails to protect high-value items for players on mobile devices.

I was told by a previous advisor (Vasu) that a solution would be found, but the chat support now refuses to escalate this to a specialist who can perform a one-time manual restoration.

It is unacceptable that a long-term, high-value customer loses his best player due to a 'system design' that even the support staff admits is missing basic safety features. I am requesting a Community Manager to look into this case and help me restore Mbappe. I am not looking for 'feedback links', I am looking for a fair resolution for a technical failure.

sbc

1 Reply

  • matejspevak3's avatar
    matejspevak3
    Seasoned Newcomer
    1 day ago

    Update: Still no response from the specialized team. I have been forced to stay away from the Ultimate Team mode for over 24 hours because I don't feel safe using the mobile app after advisor LN confirmed the lack of a confirmation prompt. I am a loyal player since 2017 with 20,000+ CZK invested. I really hope a Community Manager can look into Case #234760456 before the Weekend League ends.

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