Hi EA Team,
I opened an Untradeable Gold Starting XI Pack from the
"See you at the Bernabeu: Spain '82" SBC on December 8, 2025 – 8:19 PM (screenshot attached).
I packed Frenkie de Jong, but the game granted me the 87 Gold Base version, even though the only active version at that exact time was the 89 Joga Bonita special card.
This is not a missing reward — it’s a Wrong Item Granted issue.
Please check my server logs for the timestamp above.
since the packs cant have promo cards in it consider urself lucky to get his gold version out of it ^^
No, that explanation is incorrect. While the pack may drop a regular promo card, it should never grant a Gold version of a player when a promo version already exists in the pack pool.
Gold players should not appear at all as long as there is an active promo version available.
Please check the server-side logs for my pack opening at 8:19 PM on 12/8/2025 — it clearly shows that I received the wrong version.
This specific SBC only features Gold rewards, not special cards, so you packed the correct card. It sucks as it isn’t very specific before you do the SBC, can totally understand people’s annoyance
