I have the same issue but sadly they never helped , even i sent reply and dm in the X for EAHELP account they hidden my msg and ignore me. My Case number: #235578146
Dear EA,
I have been a Rank 1 level player since FIFA 19 (now FC) and consistently achieve Rank 1 each year. I spend a significant amount of FIFA Points annually and play exclusively on PlayStation, where cheating is not possible. Despite this, my account was banned right before the TOTY period.
I would also like to highlight a critical error regarding my platform. Although I only play on PlayStation, my account appears to be categorized as PC, which indicates a clear mistake. I do not own or play the PC version of the game on this email account, and I do not have any PC account associated with this username. Therefore, cheating is impossible in my case.
Before TOTY, I had saved approximately 500 high-value packs, which was a major source of excitement and motivation for me. I kindly ask you not to take away my passion for the game and FC 26 due to an incorrect ban, especially during the TOTY period.
Please review my platform information, spending history, and competitive ranks in previous titles. In FIFA 19, I ranked in the world’s top 5 for two months. There has been absolutely no cheating or misuse on my account. I respectfully request a thorough review and reconsideration of this ban. I would also like to note that many other players have reported similar issues during this period on Twitter (X), suggesting a possible widespread error.
PSN ID: zeynepbastik
EA ID: emreerx10
