Forum Discussion

JamesHernandez08's avatar
3 days ago
Solved

Lost coins and all tradable players??

So, I was playing like all day yesterday all the way up until nighttime and I logged off and everything was fine. I woke up and logged in this morning, and I was missing 1.3 million coins and i was also missing like 600k worth of tradable players. All I was left with was my untradable players and 30k coins. So, in total I lost about 2 million coins and that is super unfair. I have put over 200 hours into this game and have got all those coins from playing and for me to just lose everything is super unfair. I have played multiple weeks of FUT RIVALS and FUT CHAMPS to have earned these players and coins and for me to be hacked is not acceptable at all. I have also spent between 500-700$ USD on this game and I just lost everything. Am i able to get my coins back? You guys can go into my account and see that I have earned this legit. I also have pictures of my old teams and when I logged in this morning, there were still players on the transfer market that the hacker had sold from my team. How can I get this resolved? During live chat they kept on saying that i was going to get transferred to the in game team and they never transferred me.

5 Replies

  • JamesHernandez08's avatar
    JamesHernandez08
    New Novice
    2 days ago

    I have already recovered my account and everything. i’ve uploaded cases and they closed my case because they said it was “duplicate” but i never even got one resolved. I also been trying to get a hold of Live chat and i haven’t been able to either. this is very unacceptable and unfair to people who spend a lot of time earning these rewards. i kept on being told i was going to get transferred to the in game team and i never did. I’m getting no help 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    15 hours ago

    Did they say that your case would be escalated to the game team JamesHernandez08​? If so this means that you will need to wait for the team to respond by email to you.

    Darko

  • JamesHernandez08's avatar
    JamesHernandez08
    New Novice
    8 hours ago

    no and i also don’t have the access code to my case either ? is there anything you can help me with ? i can give you the case number but thats all i have. i wasn’t given anything else 

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