missing pre order reward

Order the game before the cut off time for the icon payed this mo th for it as they didnt take the money got the icon in fc 25 but nothing now have logged into the game can someone from ea please respond to this as j payed the 90 for it and expect all my rewards as got no fifa points no premium season 1 pass like stated and no icon so can yoh please explain this to me if I dont get the rewards I am owed j won't be playing the next one and yiu will have lost a loyal customer ea please sort it out