Missing rewards

Rewards still missing. The order was by the 20th of august. Ive had no season pass, no untradeble icon, no player 1 of 3 of 93. Support was after 45 minutes no one available. I can send the receipt of the order. Only webapp and companion app were available. Nothing more. The game itself is playable. But if feels realy bad to not get the things why i ordered so early. #22908990 of the number of the earlier ask for help.