Forum Discussion

RevCult's avatar
RevCult
Newcomer
11 hours ago

My account appeal has been over a month and there is still no reply

My account was appealed in 1st Feb, and I was told in an email that I only needed to wait 10 days for the review, but until today I am still waiting, which forces me to divert my attention to seek customer service or anyone who can help me. For a whole month, I kept checking my mailbox hoping to a response, but a month has passed and no message has been sent.so I need help.

2 Replies

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    10 hours ago

    Hey RevCult​,

    Sorry to hear that you're still waiting to hear back from your appeal. 

    If you've followed these steps to create an appeal, it's with the right team. Unfortunately, the estimated reply time is not always accurate, as it depends on the number of cases that the team is actively investigating at the moment. Once the team has updates for your case, they will reach out to you through email.

    Please keep an eye on the status of the appeal(s) on your case history page. If the status is Transferred or Waiting on Studio, then the appeal is still under review and has been passed along to the right team. Please avoid resuming the appeal(s) until you receive a response to prevent any additional delays. We appreciate your patience while they're taking a look! 

  • Been battling my Bangor a month and get no where. They won’t lift the ban mate just give up