Paid Evolution Result Changed – Frostbite Finisher PlayStyle Issue

Paid Evolution Result Changed – Frostbite Finisher PlayStyle Issue

Hello EA FC Team,

I would like to raise a complaint regarding the Frostbite Finisher evolution, which I completed a while ago.

I paid for this evolution specifically to obtain the Low Driven Shot / Low Driven Shot+ PlayStyle on my player. At the time I started and completed the evolution, the card met all requirements, and the decision to spend coins / FC Points was made solely because of this specific PlayStyle.

However, after the evolution was completed, the Low Driven Shot PlayStyle was replaced with “Technical” on the final card, for reasons that are unclear to me.

This is especially confusing given that the card was a UEFA Champions League live item.

From my perspective:

• I paid for a specific evolution outcome
• The advertised / expected PlayStyle was changed after completion
• The final card no longer reflects what I paid for

This feels unfair, as the evolution was completed in good faith and with real in-game resources, based on the PlayStyle that was available at the time.

I would appreciate clarification on the following points:

1. Why was the Low Driven Shot PlayStyle replaced on an already completed evolution?
2. Is there any way to restore the original PlayStyle or provide compensation for the paid evolution?
3. What is the correct way to escalate this issue outside of the forum, as previously it was possible to contact EA Support directly via email or manager-level support?

Thank you for your time and I hope this issue can be reviewed fairly.

Kind regards