Hi,
A typical UX solution in cases like this would be to provide a short timeframe to undo an operation. For purchases this may not be feasible, but for selling cards it would prevent players from suffering irreversible losses due to a simple mistake.
When a player loses a huge amount of value in seconds, it can easily lead to churn. All major products, especially those focused on the whale segment, take steps to protect their audience from these kinds of frustrating experiences.
Of course, strong emotional swings are one of the most important elements for retaining players. But losing a large amount of value creates an overwhelmingly negative experience — and instead of retention, it drives increased churn.
As someone working in a large game development company myself, I decided to share this feedback because I believe it would be beneficial for both players and EA’s product metrics. Implementing a safeguard like this would not require a massive development effort — realistically, it could be achieved with about one day of UI work, some QA, and a bit of design team input.
I sincerely hope this perspective is taken seriously, because improvements like this can significantly enhance player satisfaction and long-term engagement.
MrGoodKarPL I appreciate that it can be done and would be good if there is such a service for the listing user to confirm the bought item before it is released to the buyer.
🔭 Wouldn't this (undoubtedly) lead to fraudulent trade offs too though, where users might look to sell multiple items and then during this time of confirming the sale, the price of the item might have changed and so the user cancels their sales in order to relist the items to get a better price thus wasting the time and possibly coins of the buyer?
