Premium season pass rewards blocked

I have unlocked the premium battle pass, but after level 25 I am blocked from unlocking the rewards.. it says I need -5000 SP points to unlock the Desailly card.. I have all 30k SP points. How to I achieve minus points? I have just paid money for this and I cannot get what I paid for. Please help!

season pass

4 Replies

Hyper0Thalamus
Rising Newcomer
2 days ago
Same thing is happening to me
Oldman_Sparky_YT
Rising Ace
2 days ago
Have you tried collecting on the companion app?
BilledPear47
Newcomer
2 days ago
I have the same problem any solutions ?
EA_Pulsar
Community Manager
1 day ago
Hey there. This could just be a visual glitch. Please try restarting the game (even a couple of times if needed) and then log back in to help synchronise everything again. Let me know how that goes.