I bought two Time Warp Guarantee Deluxe promo packs and neither gave the two guaranteed Time Warp players noted in the description. I believe one of the two Time Warp players in each pack was supposed to be above 87 rated, too.
I've also just had this problem. Did you ever receive your players/packs again?
Support said:
"Alright, I just discussed this with my team and this seems to be something we need to take in consideration, thank you so much for letting us know about this concern, what I will be doing here to help you better is I will be reporting this issue as bug on your behalf so that our game team can investigate and hopefully get this resolved for you."
"I completely understand your frustration, and I want to assure you that my goal is to help you as much as possible.
"However, I want to clarify that as a customer care representative, I don't have the ability to directly fix game-related bugs or grant any in-game items unless it is approved by Game developing team."
On second look, it's this pack specifically:
Includes 25 Rare Gold Player Items, rated 84 or higher, with 5 guaranteed to be rated 85 or higher. Also, 2 Time Warp Items guarantees (not including Icons), with 1 Time Warp Item guaranteed to be rated 87 or higher. All items untradeable.
