Purchased Player Missing After Buy Now – UT Deducted

At approximately 00:03 on July 15, 2026, I accidentally purchased a Festival of Football: Phenoms Micky van de Ven card for 250,000 UT on the Transfer Market.

After completing the purchase, I did not receive the usual option to "Send to Club" or "Add to Squad." Instead, the only available options were "View Available Evolutions," "Compare Price," and "Add to Transfer Targets."

I tried logging out and back into the game, but the player card is still missing. I have checked my Club, Squad, Transfer Targets, and Transfer List, but the card is nowhere to be found. However, the 250,000 UT was deducted from my account.

Unfortunately, I was not recording my screen because I never expected something like this to happen.

I would really appreciate your assistance in investigating this issue. If possible, I would prefer to receive a refund of the 250,000 UT, especially since the purchase was accidental. If a UT refund is not possible, I would be happy to receive the player card instead.

Thank you for your time and support.