Season pass claiming glitch

I wanted to take the prize from the Season Pass (catenaccio ii) and it wouldn't let me. I pressed X several times, it showd as if I had taken the prize but it didn't actually happen. I thought it was a temporary glitch so I went back after a few hours to try to take the prize from the companion, And suddenly I see that a prize was taken But not the prize I wanted. What can I do in such an annoying case?

Not used the intercept