Community ManagerHey DH241078 sorry to see that you are having issues.
When you spoke with our live support team about this, did they advise you of the options available to you?
Did they say that they could raise an appeal for you, or what the best thing to do was?
Have you tried to open an appeal using the info here but not been able to because the sanction is not visible?
Let me know and we will take it from there and I'll do what I can to help you.
Darko
Hi Darko,
Thank you for your reply.
I contacted EA Live Support multiple times. They confirmed that there is still an active sanction on my account, but they also told me that only the Terms of Service team can review it.
The problem is that my Penalty History is now empty, so I cannot submit a new appeal through the official process. The warning is no longer visible, but my Transfer Market is still permanently blocked.
I also completed a Subject Access Request (SAR) and received my account data, but that did not resolve the issue.
Because the sanction is no longer visible, I have no way to submit another appeal, even though the Transfer Market remains blocked.
Is there any way this can be escalated to the Terms of Service team, or can someone restore the sanction in my Penalty History so I can use the official appeal process?
Community ManagerBit of an odd one DH241078, what may be worth trying is opening a new case with our live support team here
And when you do, ask the team if it is possible for them to file an appeal on your behalf.
If they cannot help then get back to me.
Darko
