Ultimate Edition rewards not received

I bought EA Play Pro on september 20 and was able to play before the release. I still have not received a single ultimate edition reward, no points, no season pass, nothing. I have contacted ea through live chat 4 times, and they always say they are going to send it to the team and make a bug report. 

I paid 120 euros and still haven't gotten anything, how come this is okay and doesn't get fixed immediately? It's been like 10 days since the first report.