Forum Discussion

markolol113's avatar
markolol113
Seasoned Newcomer
28 days ago

Ultimate team 14 day ban

Hello, so I got banned for 14 days for basically nothing i played the game on monday and logged out only to find that i was banned and recieved the email i will provide the screenshot of. I never used any third party services and believe this was a grave mistake. I also tried submiting this to your contact us on ea help but when i submit it it doesnt show on my cases and I tried that for 15 times and also tried to appeal my ban but it says i got no bans on the penalty tab. Please remove the ban from the account as i didnt do anything wrong. Also I will provide the screenshot of the email and the help center appeal that cannot be sent...

Best regards, Marko

discussion

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    28 days ago

    Hello. We're not able to help with bans over the EA Forums. You'll need to submit a dispute to have this investigated. Instructions for that can be found in this article. Thank you.

  • markolol113's avatar
    markolol113
    Seasoned Newcomer
    28 days ago

    Read my thread I tried and nothing went through. And i see nothing on the penalties page and when i go on the article and click contact us it doesnt show anything in my tickets so please help

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    28 days ago

    You'll need to open a case with an advisor so they can help get the dispute submitted then. Also, make sure you're logged into the same account that received the ban.

  • markolol113's avatar
    markolol113
    Seasoned Newcomer
    28 days ago

    How do I open a case with an advisor if when I submit a ticket on contact us it doesnt show on my cases and ges i am lovged onto my right account that I got the 14 day ban on so please help how do i do it cause when I submit a case it doesnt show...

  • markolol113's avatar
    markolol113
    Seasoned Newcomer
    27 days ago

    Please help me and respond or forward this to someone from support when I cant even submit a ticket or anything

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    27 days ago

    Try opening a case with a different account. Make sure you mention the account you're having trouble with.

About EA SPORTS FC™ 26 Ultimate Team

Discuss all things FC 26 Ultimate Team™ with the community in this forum.2,970 PostsLatest Activity: 2 hours ago