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nickyvds_ft's avatar
nickyvds_ft
Rising Novice
1 day ago

Unable to connect with ToS team

A few days ago, I was punished and all my coins were removed from Ultimate Team. As far as I'm aware, I did nothing wrong so I believe it was incorrectly applied. The only option that we have is to file an appeal with the ToS team. This appeal is limited to 1000 signs and is the only way to communicate.

At this stage, I filed 6 appeals and in the first ones I provided proof but I started to notice that all replies from them seem generic. I started asking questions, very simple and straightforward questions that a human being should be able to respond to, but all I received was the exact same response. 

This means I was banned through some algorithm and there is no way for me to know what I supposedly did wrong. As a result, I haven't been able to do any trading as of that moment (fear of losing my full account) and I'm wondering whether it is worth to buy fc27 knowing that I may be banned for something I don't know.

@EA: Please work on the ToS team so people can actually talk to someone. 

For your information, the generic reply you receive after every appeal:

    
     
  
 Hi,
We’ve completed a new review of your most recent appeal regarding the action taken on your EA Account.

Decision on your appeal

After carefully reviewing your appeal, we have again confirmed that the penalty on your account was applied correctly and should remain in place.

Our rules

Being part of a gaming community should mean that all players are safe, welcome, and included. We’ve created the Positive Play Charter to explain what behavior and content is and isn’t allowed across EA games and services.

Positive Play Charter: https://x.ea.com

We take action when players don’t follow the Rules of Conduct in our User Agreement, which you accepted when creating your EA account.

User Agreement: https://x.ea.com

Learn more

Visit our penalty history page on EA Help to review the history and status of your account, learn more about how EA handles repeat violations or submit an appeal if you disagree with our decision.

My Penalty History: https://x.ea.com

Please note: this inbox is not monitored, so replies to this email won’t be seen.

Thank you,
EA Terms of Service
discussion

3 Replies

  • Reubenewber's avatar
    Reubenewber
    Seasoned Newcomer
    1 day ago

    That is a joke. Anything you might've done? bought a player for "too cheap/expensive" or have you bought coins? Either way, the fact you had no reasoning is insane. If you cant get EA to do anything I might even go to your console support (as long as you are using console) steam would be even better tbf.

  • nickyvds_ft's avatar
    nickyvds_ft
    Rising Novice
    21 hours ago

    I have been trading the exact same way for months and on multiple accounts. For some reason, only one got punished. I look at the current promo, I buy players whom I think will increase in value (for example FoF Koulibaly) and relist them for a higher price. When they go out of packs, the price increases and they eventually sell. In my example I bought them for 16-18k each and relisted them at 29k. They eventually sell, it just goes slowly.

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