Forum Discussion

Delgado0fficial's avatar
Delgado0fficial
Seasoned Newcomer
1 day ago
Solved

Unable to play matches.

So I am for some reason getting disconnected every time I try to play a match on ultimate team. All other online features works fine but every time I try to enter a match I get kicked off ultimate te...
  • EA_Claus's avatar
    1 day ago

    Hey Delgado0fficial​,

    Please follow this guide to delete the personal settings 1 and the online squad updates files, then restart the game and try again to start a match. Sometimes, these files become corrupted, which can cause problems starting a match.

    If that alone doesn't help, also try deleting your active squad from the Companion app or the Web app, and set a new empty active squad there, before returning to your platform to try playing a match again. 

    Refreshing the squad data might resolve these errors. Let me know how it goes when you can.