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FOXTradingHelp's avatar
FOXTradingHelp
Rising Newcomer
1 day ago
Solved

WRONGLY Transfer Banned for Balance Transfer - :(

Hi All I have recently had restrictions added to my account due to suspected involvement in "Balance Transfer". I have never engaged in such activities, have spent £100s in this game and just enjoy ...
discussion
  • EA_Darko's avatar
    EA_Darko
    1 day ago

    Hey FOXTradingHelp​​, actions taken on your account can be frustrating, and I understand how the process is taxing on you but unfortunately, we on the forums can't directly deal with your ban due to privacy and security concerns. 

    We are not able to discuss a ban with you or give details on why a ban was placed or an appeal rejected, and our inability to verify account ownership with you on the forum means that we can direct you to the right support. 

    What we can do is recommend that you appeal the ban by following the steps in this help article

    A member of the team reviews your appeal and will make a decision based on all the information at hand. The replies you receive are not automated; the team uses templates to ensure uniformity.

     If your appeal has been declined, then it means that the investigation found evidence to uphold the ban. The team will take all the evidence and info you provide into consideration when making this decision.

     If you believe a mistake was made, then you can file another appeal, providing all the information you have.

    Darko

     

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
1 day ago

Hey FOXTradingHelp​​, actions taken on your account can be frustrating, and I understand how the process is taxing on you but unfortunately, we on the forums can't directly deal with your ban due to privacy and security concerns. 

We are not able to discuss a ban with you or give details on why a ban was placed or an appeal rejected, and our inability to verify account ownership with you on the forum means that we can direct you to the right support. 

What we can do is recommend that you appeal the ban by following the steps in this help article

A member of the team reviews your appeal and will make a decision based on all the information at hand. The replies you receive are not automated; the team uses templates to ensure uniformity.

 If your appeal has been declined, then it means that the investigation found evidence to uphold the ban. The team will take all the evidence and info you provide into consideration when making this decision.

 If you believe a mistake was made, then you can file another appeal, providing all the information you have.

Darko

 

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