I was playing earlier today but every time I finished a game it kicked me out of ultimate team and when I go back in the game didn’t count. Now I can’t even get into ultimate team, I connect to ea servers but it just sends me back to the main menu when I click into ultimate team. I was playing the gauntlet on the last round.
try the steps, create a brand new squad in the Companion App or Web App, then log back into Ultimate Team and check again.
Community ManagerHey Boombles6655,
Just to check, are you getting an error when you try to log in to Ultimate Team? If so, what does it say?
Can you try following the steps in this article to delete potentially corrupt files within your game?
EA_QueenBee It lets me connect to the ea servers, but when I click on ultimate team it loads for 5 seconds then it says “connecting to ultimate team is not possible at the moment. You will now be returned to the main menu”
djasb24 I can’t log in to the companion app either
ok, did you check if you made the latest updated? and restart the consol.
djasb24 i have indeed, still not working
EA_QueenBee i tried the steps in that article about deleting potentially corrupt files and that also didn’t work.
Community ManagerWhat issue are you having when you try to log into the apps? djasb24 shared a trick that's helped a lot of people with similar issues in the past, it'd be great if we could get you to try it.
EA_QueenBee i can’t log into the companion app, it says I’m still logged into ultimate team on my console, but that’s the whole issue I can’t get into ultimate team on my console or the companion app, so I’m a bit stuck.
Community ManagerA bit stuck is right. Luckily that timeout should only be temporary, so you can try that again soon.
Could you try a full power cycle of the console. Shut it down completely, disconnect it from the power socket, wait about a minute, and then sign back in?
