Recurring Real Starting Points Bug in FC 26 & FC 27 (PC)

Subject: RECURRING BUG SINCE FC 26 – Unable to Retrieve Real Starting Points Content on PC (FC 27)

Hello EA Support Team,

I am contacting you to report a recurring issue that prevents me from using the Real Starting Points feature in Career Mode.

I have been experiencing this exact same issue since EA SPORTS FC 26, and unfortunately, it is still happening in EA SPORTS FC 27.

Whenever I try to access Real Starting Points to start a new Career Mode save, the game displays the following error message:

"Failed to retrieve Real Starting Points content. Please try again later."

I play on PC, and this issue has now persisted across two consecutive editions of the game.

Initially, I thought this was an isolated issue with FC 26. However, seeing the exact same problem return in FC 27 makes me believe there may be an underlying technical issue that has not been properly addressed.

I find this extremely frustrating and unacceptable for several reasons:

• This issue has affected me across two consecutive games.
• It completely prevents me from accessing and enjoying an advertised Career Mode feature.
• I have paid for both games and reasonably expect all advertised features to work properly.
• I should not have to purchase another edition of the game and hope that the same issue will finally be fixed.

I am therefore requesting that EA investigate this issue properly and provide me with a concrete solution.

In particular, I would like you to:

1. Investigate the exact cause of this error.
2. Check whether this issue is related to EA servers, my EA account, or the game's content retrieval system.
3. Provide me with specific troubleshooting steps that address this particular issue.
4. Escalate this report to the technical team or developers if necessary.
5. Confirm whether this is a known issue and whether a permanent fix is planned.

I do not want to receive a generic automated response simply telling me to try again later. This issue has already persisted for two consecutive editions, and I expect a proper investigation and a clear explanation.

I have attached a screenshot of the error message to help you investigate the problem.

I paid for this game expecting to enjoy the full Career Mode experience, including Real Starting Points. I should not have to accept that an advertised feature remains unusable year after year.

I would appreciate a serious response and, most importantly, a working solution.

Thank you for your attention.

Best regards.