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KidFame's avatar
KidFame
Seasoned Newcomer
1 day ago

FC 27 Ultimate Team – 4 Million Coins Wiped, Appeal Still Pending

FC 27 Ultimate Team – 4 Million Coins Wiped, Appeal Still Pending

Hi everyone,

I'm looking for some advice and hopefully some help from an EA Community Manager regarding a coin wipe on my FC 27 Ultimate Team account.

On October 15th, 2026, EA removed 4,034,168 FUT coins from my account for “Coin distribution / Balance transfer.”

My penalty history currently says “Your appeal is pending,” but I haven't received a clear explanation of what specific activity triggered this action.

My trading activity involved buying and selling players on the transfer market, including players used in Marquee Matchups SBC solutions. I bought certain players before the solutions were available and sold them afterwards. I have screenshots showing the players, their purchase prices and the relevant SBC solutions.

I understand EA needs to protect the transfer market, but I genuinely believe my trading activity was legitimate. I wasn't intentionally transferring coins between accounts.

I submitted an appeal on October 16th. The case was subsequently marked as fixed/closed on October 21st, but my penalty history still says the appeal is pending. I'm unsure whether my appeal is still actively being reviewed or whether any further action is needed from me.

I've also reviewed the data provided through my Data Subject Access Request, which records the coin deduction, but I still haven't received a clear explanation of the specific transactions that led to it.

I'm hoping an EA Community Manager might be able to clarify the situation or help escalate it to the appropriate Terms of Service team for a proper review.

Has anyone else experienced a coin wipe while trading players for SBC solutions? If so, were you able to get your coins returned after appealing?

I'd really appreciate any advice or assistance. Losing over 4 million coins is a huge setback, especially when you believe your trading activity was legitimate.

Thanks for reading.

playstation
sbc

4 Replies

  • Turki_rm10's avatar
    Turki_rm10
    Seasoned Novice
    1 day ago

    First of all thank you for replying EA_mplsnow 

    And thank you for the info about not resuming the case to prevent additional delays. 

     

    the issue is and more the 5 people reported today about the transfer market ban. 

    yes we are human and some of us still young or new on the game and some mistake happen and i did not cheat or use 3rd party tools or buy coins for coins seller.  

    Transfer market if its ban make the game unplayable by finishing teams for The gallery mode, buy manager and chem style for players and do SBC also players like pina POTM or maybe the new POTM Mbappe those players need transfer market to buy players to finish the sbc. there is no solution for that and even obj u cant finish the Tournament require a psg player and i don't have it i even tried to open packs from sbc re-roll to hope i can get the player to finish the obj. we need help about that. 

    thank you everyone

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey Turki_rm10​, 

    Sorry to hear that your initial appeal was denied, and you're still waiting to hear back on the most recent one.

    Unfortunately, we don't have any visibility into account actions on the forums, so we can't escalate this for you or provide any additional insight into why your account was sanctioned in the first place. For more information on what we can help with, feel free to check out the following post: What EA staff here can help with

    If you've followed these steps to create an appeal, our Terms of Service team will be able to take another look. As long as the team doesn't respond with a message stating they consider the decision final, you'll still have an opportunity to appeal. In the meantime, please continue to keep an eye on your case history page and avoid resuming the appeal to prevent any additional delays. Thanks!

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey KidFame​, 

    Thanks for taking the time to explain the situation. I can see how the coin wipe makes for a frustrating setback, especially when you disagree with the reason for it. The removal of Ultimate Team coins is one of the actions that may be taken when we detect a violation of our rules, alongside an account action. 

    This might not be the response you were hoping for, but I'm sorry to say that we aren't able to escalate or support appeals for account actions here on the forums, as we lack the necessary tools to do so. It might be worth checking with our live support team to see if they can confirm the status of your appeal, but please keep in mind that only the Terms of Service team is actually able to make any changes and review the case. 

  • Turki_rm10's avatar
    Turki_rm10
    Seasoned Novice
    1 day ago

    Me too and other players tried seeking help in the community Forums we got transfer market ban Balance transfer i appeal the first time and got deny in the same day i appeal again and still on pending since Saturday  "Updated by Customer" and still waiting a response or at least we can reach TOS team to solve this.

    I wish they revoke the Ban because we are in the early of the game and i did not cheat or use 3rd party tools or buy coins for coins seller. Transfer market if its ban make the game unplayable by finishing teams for The gallery mode, buy manager and chem style for players and do SBC also players like pina POTM or maybe the new POTM Mbappe those players need transfer market to buy players to finish the sbc.

    i hope if any Community manager can help us about this with TOS Team 

    Thanks everyone

     

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