Forum Discussion

ORIGNALomar's avatar
ORIGNALomar
Seasoned Newcomer
3 days ago
Solved

Appeal

Guys I swear to God I DID NOT transfer any coins I swear on my mother’s life I never transferred coins from my account to another account or from another account to mine The whole situation is simp...
discussion
esports
gameplay discussion
the grounds
xbox
  • EA_QueenBee's avatar
    EA_QueenBee
    3 days ago

    Hey ORIGNALomar​,

    Unfortunately we can't help with bans here on the forums. Only our terms of service team has the power to take a look into ban and suspensions. As for why you keep receiving similar messages: our terms of service team use a template to respond to ensure consistency and fairness between appeals.

    You can try reaching out again, but if you've made 6 or 7 appeals and they've all been denied, then I'm afraid that the ban will likely stay on the account.

EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
3 days ago

Hey ORIGNALomar​,

Unfortunately we can't help with bans here on the forums. Only our terms of service team has the power to take a look into ban and suspensions. As for why you keep receiving similar messages: our terms of service team use a template to respond to ensure consistency and fairness between appeals.

You can try reaching out again, but if you've made 6 or 7 appeals and they've all been denied, then I'm afraid that the ban will likely stay on the account.

ORIGNALomar's avatar
ORIGNALomar
Seasoned Newcomer
2 days ago

The issue is I didn’t do whatever they suspected I did 

it’s just the stupid AI when I list player at max it detect it as transferring coins 

I mean if player is 5K and I sold for 5K it’s not my proplem 

also if I bought a player for 3K and he got cheap and I quick sold him because he didn’t get sell that’s also normal 

My issue is the Ai detected something and not a human being looked into it 

and I’m suffering because of that 

I hate the feeling of getting punchied by mistake 

there must be something we can do 

please help

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    16 minutes ago

    ORIGNALomar​,

    Again, we can't help with bans here on the forums. I can assure you that appeals are human reviewed, but if they see something that justifies the ban then it will likely stay. We can't overrule that here. You can try reaching out again, but it's likely that the ban will stay after so many appeals.

Recent Discussions