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suxa1hl7jdzi's avatar
suxa1hl7jdzi
Seasoned Newcomer
12 days ago
Solved

EA Agents Keep Closing My Chats Without Explaining Why

EA Play Pro Refund  6+ EA Agents Keep Closing My Chats Without Giving Me a Reason

I purchased an EA Play Pro monthly subscription on October 4, 2026.

I am requesting a refund because the subscription has been completely unused.

I have NOT downloaded or installed any game through EA Play Pro.
I have NOT launched or played any game.
I have NOT used any EA Play Pro benefits.
I am requesting the refund only 3 days after purchasing the subscription.

The biggest problem is not even the refund decision itself. It is the way EA Support is handling my request.

I have contacted at least 6 different EA Support agents about this issue. Every time, I explain the exact same situation and ask for a refund. Instead of properly reviewing my case, the agents either refuse the refund or simply close the chat without giving me a clear reason why I am supposedly ineligible.

I have repeatedly asked them:

What exactly makes me ineligible for a refund when I have not downloaded, installed, launched, or played any game and have not used any EA Play Pro benefits?

Nobody has given me a proper answer.

If EA is refusing my refund, I expect EA Support to provide a clear and specific reason, not simply close the conversation.

EA's own refund information states that EA Play memberships are generally non-refundable, but it also says that customers who believe they may be entitled to a refund should contact EA Support.

That is exactly what I have been doing.

I am not asking for a refund after playing a game for days or using the membership. I purchased the subscription on October 4, have not used it, and am requesting the refund only 3 days later.

At this point, I am asking EA to have an actual billing/refund specialist or supervisor review the transaction instead of sending me through the same cycle where an agent refuses the request and closes the chat without explaining the decision.

EA: If I am genuinely ineligible for a refund, please tell me exactly why. Don't just close my chat.

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  • EA_mplsnow's avatar
    EA_mplsnow
    12 days ago

    Hey suxa1hl7jdzi​, 

    Thanks for taking the time to share your experience with us. It's completely valid to want to know why your refund request has been refused, rather than being left hanging. 

    While EA Play memberships are generally non-refundable, if you believe you're entitled to a refund per the Right of Withdrawal, you'll need to connect with our live support team again and state so once you're connected with an advisor. Unfortunately, we can't guarantee your refund will be processed, as we don't have much insight into that process here on the forums, nor can we escalate or support these requests. 

4 Replies

  • abdounzzzzz's avatar
    abdounzzzzz
    Seasoned Novice
    3 days ago

    bro istg this company is the worst company i’ve ever seen in my life. they are literally run by a bunch of savages and scammers who are money hungry and don’t give the slightest f about their customers!!! i have some kind of similar issue to yours regarding ea play pro subscription and ironically i purchased it on the 4th of october too. so i bought fc27 on 2nd october and purchased ea play pro on the 4th. i used it one day only and my account got banned without them providing any reason just simply stating “rule violation” like wtf??? i didn’t do nun. they also canceled my subscription and restricted my banned account i cant even contact them. i was only able to submit an appeal which i did and in the official website it says they respond within 7/10 days. guess what today is the 12th freaking day since i got banned and no one is responding and i even contacted ea live agents for a refund for ea pro subscription cause just like u i basically didn’t benefit nothing from it cause wym i used it 1 day and got banned the day after and they don’t even wanna reach out to me. this company is seriously run by frauds who should be sued all of them every single employee and higher up in this company. 

    please if they respond to u somehow or ur case gets resolved lemme know what u did as i need help too

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    3 days ago

    suxa1hl7jdzi​ Sorry to hear that. Just to confirm, were you able to speak with the advisor, or did they immediately end the chat? 

    Additionally, it might be worth being more specific as to why you'd like to refund the EA Play membership, such as mentioning you'd like to exercise your right to cancel, since it's generally non-refundable in other cases. 

    Again, if you still want to refund the membership, you'll need to continue working with live support, as we can't help with refunds here on the forums.

  • suxa1hl7jdzi's avatar
    suxa1hl7jdzi
    Seasoned Newcomer
    3 days ago

    Hey EA_mplsnow​ when the support team hear the word '' REFUND '' they close the chat.

    ea refund policy say clearly i do have the right to ask for refund if i didn't use any game , i was having 00 hours and guess what ? i didn't even download the game and when i ask for refund they close the chat on me, at first they say to me i will get refund after 72h purchase , but after 72h everyhing change.

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    12 days ago

    Hey suxa1hl7jdzi​, 

    Thanks for taking the time to share your experience with us. It's completely valid to want to know why your refund request has been refused, rather than being left hanging. 

    While EA Play memberships are generally non-refundable, if you believe you're entitled to a refund per the Right of Withdrawal, you'll need to connect with our live support team again and state so once you're connected with an advisor. Unfortunately, we can't guarantee your refund will be processed, as we don't have much insight into that process here on the forums, nor can we escalate or support these requests. 

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