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_sbarni_09's avatar
_sbarni_09
Seasoned Newcomer
12 days ago
Solved

EA and Steam account connection

I have a problem with EA and Steam account connection. I played FC26 on steam since July, and then subscribed to EA Play Pro in the EA App to play FC27. Despite the fact that my EA and Steam accounts...
pc
steam
  • EA_Shepard's avatar
    EA_Shepard
    5 days ago

    _sbarni_09​ Hey, there

    If by a "new profile" you mean an entirely different account, then that is working as intended. It has to be the same EA account and the same Steam account. If either of those two accounts is not the original one you played on, then the rewards and dates would not be accurate. We cannot change that, I'm afraid.

    That information would be located here: FC 27 Featured Help

    Search the info under account linking. That is where all of this is located. Simply being the same platform does not matter. They have to be the original accounts that were linked.

    Thanks

_sbarni_09's avatar
_sbarni_09
Seasoned Newcomer
4 days ago

"They have to be the original accounts that were linked." I don't really understand this statement. So what you are saying is it doesn't matter if i connected my original steam account to my current EA account? Respectfully wha is the point of connecting steam and ea accounts then?

Thank you

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    4 days ago

    _sbarni_09​ At some point the accounts were changed. That is the only way this happens. You said it yourself you had a new profile. The reason it did not work is in your initial message itself. Sadly, these rewards will not be applied if that is the case. We have no way to change that. This would be something you speak to live support about, not a CM as we are not live support.

    • _sbarni_09's avatar
      _sbarni_09
      Seasoned Newcomer
      3 days ago

      No accounts were changed, the only difference now is that, i launch the game from EA app instead of steam, and i also own the game in the EA app instead of steam. About speaking to live support, I started with that, and they told me to make a post on this forum and the community managers will decide, if they make an exception in my case. So it looks like i got into the typical back and forth situation.

      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        3 days ago

        _sbarni_09​ I'm afraid they gave you incorrect information. We handle the forums. Bug reports, workarounds, troubleshooting, and providing information. We are not live support so we handle nothing to do with account information or missing content, or anything of that nature. Now, if a thousand people were saying I didn't, then we send it to the studio team, and they look at it. But from what you said, that is not the case. We dont decide anything. We can't even look into the account itself and see if you should have or didn't get them. I know going back and forth is a pain, believe me. We have all had to deal with support, but I started in support once upon a time, so I am familiar with what they should be doing, and they should be looking into your accounts, making sure everything is legit, and then making a decision on how to proceed. 

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