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sheezy696's avatar
sheezy696
Rising Novice
4 days ago

Error EC:10901 stuck after 7-day temp ban expired (Over 48h passed)

Hi,My 7-day suspension officially ended on October 23 (received at 0:09 AM on Oct 16). However, over 48 hours have passed since the expiration, and I am still unable to access online services due to Error EC:10901.Frontline advisors on Live Chat confirmed that my suspension is no longer active, but they stated they lack the tools to perform a backend profile synchronization or refresh the account flags.Since the ban timer has completely elapsed, the automated ToS system closes dispute tickets as no active penalty exists to appeal. This is purely a backend desynchronization/token refresh issue on EA's side.Could a Community Manager please escalate my account ID to the Technical/Backend Operations team to manually refresh my account status?
Thank you!

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