Penalty dispute pending but shows as fixed bug.
Hello, I need assistance with an existing penalty appeal, case #256272579. My case appears as Pending under Cases/Penalties, but when I click Review Case, it shows as Fixed. This discrepancy prevents me from submitting another appeal.
I dispute the coin-transfer allegation and have never transferred coins between accounts. Could you please advise how I can get this status issue investigated and have my case reviewed by the appropriate team? If this cannot be handled through live chat, please provide the official email or web form for further review....
I strongly believe the coin removal on my account may have been a mistake, and I kindly ask for a manual review.
I enjoy trading on the transfer market and have never knowingly purchased coins from third parties. I earn my coins by buying low and selling high.
I believe the issue may have been caused by trading Santiago Bueno cards. One version associated with the Premier League was worth around 6,000 coins, while another from a different league was worth around 750. I noticed this price difference, invested my own coins, and made approximately 70,000 coins through trading.
I never intended to violate any rules. Ultimate Team brings me joy during difficult times, and losing my coins has been genuinely upsetting.
Please review my transfer history and reconsider this action if my trades followed the rules. I appreciate your time and understanding.
Thank you.
Apologies for the misunderstanding. Unfortunately, we cannot resolve this issue directly via the forums and it seems you may have been misinformed that we can do that. If it is possible to reverse this coin removal, it will be via an EA Advisor. You are welcome to make contact with them again, but you may get the same or a similar response. EA_Barry.
